Help Center

Find answers to common questions and get the support you need.

Getting Started

What is CraftedServerlist?

CraftedServerlist is a premier Minecraft server listing platform that helps players discover amazing Minecraft servers and helps server owners promote their communities. We feature thousands of servers across all game modes, from survival and creative to mini-games and modded servers.

How do I create an account?

Creating an account is easy:

  1. Click "Add server" or "Register" in the navigation menu
  2. Fill in your username, email, and password
  3. Accept the terms of service
  4. Click "Register" to complete the process

You'll be able to add servers, vote, and access marketplace features immediately.

Is CraftedServerlist free to use?

Yes! Creating an account and listing your server is completely free. We also offer optional premium features like advertising and featured placements to help you reach more players.

Server Management

How do I add my server?

To add your server:

  1. Log in to your account
  2. Go to your Dashboard
  3. Click "Servers" in the navigation
  4. Click "Add New Server"
  5. Fill in all required information (name, IP, description, game modes, etc.)
  6. Upload a banner image (468x60 pixels recommended)
  7. Click "Submit" to add your server

Your server will appear on the list immediately!

How do I edit my server listing?

To edit your server:

  1. Log in to your account
  2. Go to Dashboard → Servers
  3. Find your server and click the "Edit" button
  4. Update any information you want to change
  5. Click "Save Changes"

What banner size should I use?

The recommended banner size is 468x60 pixels. We also support other sizes, but this dimension will display best on desktop and mobile devices. Your banner should be:

  • Clear and easy to read
  • Eye-catching but not overwhelming
  • Include your server name
  • PNG, JPG, or GIF format
  • Under 2MB in file size

Why is my server showing as offline?

Your server may show as offline for several reasons:

  • Server is actually down: Check if your server is running
  • Incorrect IP or port: Verify your server IP and port in your dashboard
  • Firewall issues: Ensure your server allows connections from our checking system
  • Query disabled: Enable server query in your server.properties file

Server status is checked every 5 minutes. If your server is online but still showing offline, please contact support.

Can I delete my server listing?

Yes, you can delete your server at any time from your Dashboard → Servers page. Click the "Delete" button next to your server. Note that this action is permanent and cannot be undone.

Voting & Ranking

How does the voting system work?

Users can vote for their favorite servers once every 24 hours. Votes help servers rank higher on our list. The more votes a server receives, the more visibility it gets.

Servers are ranked based on a combination of factors including votes, player count, and activity.

How can I get more votes for my server?

Here are some tips to increase votes:

  • Encourage players: Remind players to vote through in-game messages
  • Offer rewards: Give in-game rewards for voting
  • Share on social media: Promote your server page on Discord, Twitter, etc.
  • Quality content: Provide a great server experience so players want to vote
  • Make it easy: Share your direct server page link

How often are rankings updated?

Rankings are updated in real-time as votes come in. Server status and player counts are checked every 5 minutes to ensure accurate information.

Can I vote for my own server?

Yes, you can vote for your own server once every 24 hours like any other user. However, we have fraud detection systems in place to prevent abuse such as using VPNs or multiple accounts to vote multiple times.

Marketplace

What is the Marketplace?

Our Marketplace is a platform where creators can sell digital products like Minecraft plugins, maps, texture packs, and mods. It's a great way for developers to monetize their work and for server owners to find quality resources.

How do I sell products on the Marketplace?

To sell products:

  1. Log in to your account
  2. Go to Dashboard → Uploaded Products
  3. Click "Upload New Product"
  4. Fill in product details (name, description, price, category)
  5. Upload your product files and screenshots
  6. Submit for review

Once approved, your product will be available for purchase!

What are the marketplace fees?

We take a small commission on each sale to maintain the platform and payment processing. The exact percentage will be displayed when you list your product. Sellers receive the majority of the sale price.

How do I purchase and download products?

To purchase products:

  1. Browse the Marketplace and find a product you like
  2. Click on the product to view details
  3. Click "Purchase" and complete the payment process
  4. After purchase, go to Dashboard → Owned Products
  5. Click "Download" to get your files

What if I have issues with a purchased product?

First, try contacting the seller directly through their product page. If you cannot resolve the issue, contact our support team at [email protected] and we'll help mediate.

Advertising

What advertising options are available?

We offer several advertising options:

  • Featured Listings: Your server appears at the top with a special badge
  • Banner Ads: Display banners across the site
  • Sponsored Slots: Guaranteed top positions in specific categories

Visit our advertising page for detailed pricing and information.

How much does advertising cost?

Advertising prices vary based on placement, duration, and visibility. Please visit our advertising page for current pricing or contact us at [email protected] for custom packages.

How do I purchase advertising?

Contact us through our contact page or join our Discord server to discuss advertising options. Our team will help you choose the best package for your needs.

Troubleshooting

I forgot my password. How do I reset it?

Currently, please contact our support team at [email protected] to reset your password. We're working on implementing an automated password reset feature.

Why can't I upload images?

Image upload issues can occur for several reasons:

  • File size is too large (max 2MB for banners)
  • Unsupported file format (use PNG, JPG, or GIF)
  • Browser cache issues (try clearing cache or using a different browser)
  • Network connection problems

If issues persist, contact our support team.

The website isn't loading properly. What should I do?

Try these troubleshooting steps:

  1. Clear your browser cache and cookies
  2. Try a different browser or incognito/private mode
  3. Disable browser extensions temporarily
  4. Check if JavaScript is enabled
  5. Try accessing from a different device or network

If the problem continues, report it to our support team.

How do I report a problem or inappropriate content?

To report issues or inappropriate content:

Include as much detail as possible to help us address the issue quickly.

Account & Security

How do I change my email address?

Currently, to change your email address, please contact our support team at [email protected] with your current and new email addresses.

Is my information secure?

Yes! We take security seriously. We use:

  • Encrypted passwords (never stored in plain text)
  • Secure HTTPS connections
  • Regular security audits
  • Secure payment processing through trusted providers

For more details, see our Privacy Policy.

How do I delete my account?

To delete your account, please contact us at [email protected]. Note that account deletion is permanent and will remove all your servers, data, and purchases.

Still need help?

Can't find the answer you're looking for? Our support team is ready to assist you!

Contact Support